Returns & Refund Policy

At Mano's Wine, we strive for perfection in every bottle, but due to the perishable nature of our products and alcohol shipping regulations, we can only offer returns or replacements for items damaged during transit. If your order arrives in less than perfect condition, please contact our support team within 14 days of delivery.

1

Document the Damage

Take clear photos of the damaged bottle, the packaging, and the shipping label as soon as you receive your order.

2

Contact Support

Email our customer service team with your order number and the attached photos to initiate a claim.

3

Review Process

Our team will review your request within 48 business hours to verify the damage and approve a replacement or refund.

4

Resolution

Once approved, we will ship a replacement bottle at no additional cost or issue a credit to your original payment method.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing